Spot A Box Express

Delivery Policy

Last updated: August 2026

1. Service Area

Spot A Box Express provides local delivery services within our designated service area. Please contact us at [email protected] or call (786) 895-3013 to confirm whether your location falls within our coverage zone before placing an order.

2. Delivery Timeframes

We offer the following delivery windows based on availability:

  • Same-Day Delivery: Orders placed before 12:00 PM (noon) Monday–Friday may qualify for same-day delivery, subject to availability and service area.
  • Next-Day Delivery: Orders placed after 12:00 PM will be scheduled for the next available business day.
  • Scheduled Delivery: You may request a specific delivery date and time window at the time of booking.

Delivery timeframes are estimates and not guaranteed. Delays may occur due to traffic, weather, or other circumstances beyond our control.

3. Business Hours

Deliveries are made Monday through Friday, 8:00 AM – 6:00 PM, and Saturday, 9:00 AM – 3:00 PM. We do not operate on Sundays or on major public holidays.

4. Package Handling

Our couriers are trained to handle all packages with care. Fragile or high-value items should be clearly labeled and properly packaged by the sender. Spot A Box Express is not responsible for damage resulting from inadequate packaging.

5. Proof of Delivery

Upon successful delivery, a confirmation will be recorded including the time of delivery and, where applicable, a recipient signature or photo confirmation. You can track your delivery status in real time using our package tracking page.

6. Failed Delivery Attempts

If a delivery attempt is unsuccessful (e.g., recipient not available, incorrect address), our courier will leave a notification. A second delivery attempt may be arranged at an additional fee. After two failed attempts, the package will be returned to the sender.

7. Prohibited Items

We do not transport the following items:

  • Hazardous materials, flammable substances, or explosives
  • Illegal goods or controlled substances
  • Live animals
  • Perishable food items (unless pre-approved)
  • Currency, negotiable instruments, or irreplaceable documents

8. Liability

Spot A Box Express's liability for lost or damaged packages is limited to the declared value of the item at the time of booking, up to a maximum as stated in your service agreement. We strongly recommend declaring the accurate value of high-value items and purchasing additional coverage if needed.

9. Contact Us

For questions about your delivery or this policy, please reach out: